Service Terms & Business Agreements
Working with ConnectSmartFlashFlow means entering into a professional partnership built
on clear expectations and mutual respect. We've learned over the years that the best
client relationships happen when everyone knows exactly what to expect from day one.
Machine Learning Development Services
Our ML system development projects typically run 3-6 months depending on complexity and
scope. We bill monthly based on agreed milestones, and honestly, this approach has
worked well for both us and our clients. You get regular progress updates, and we get
the runway needed to build something that actually works for your business.
Here's what we've found works best: we start with a discovery phase where we really dig
into your data and business processes. Then we move into development cycles with
regular check-ins. No surprises, no scope creep without discussion, and definitely no
delivering something that doesn't fit your actual needs.
Data Privacy & Confidentiality
Your business data stays your business data. Period. We sign NDAs as standard practice,
and we've built our entire workflow around keeping client information secure. All
development work happens on isolated systems, and when a project wraps up, we either
transfer or securely delete everything per your preference.
We also comply with local Philippine data protection regulations and international
standards where applicable. Our team gets regular training on data handling best
practices because, frankly, your trust is worth more than any shortcuts we might be
tempted to take.
Payment Terms & Project Changes
We typically work with 30% upfront, then monthly billing based on completed milestones.
Net 30 payment terms work for most of our clients, though we're flexible for
established relationships. If you need to adjust project scope - and most clients do at
some point - we discuss it openly before making changes.
- Initial project assessment and planning phase payment due before work begins
- Monthly milestone payments based on completed deliverables
- Scope changes require written agreement and adjusted timeline
- Final systems testing and deployment payment due upon completion
- Post-launch support available under separate maintenance agreements
"We believe in building ML systems that actually solve real business problems. Our legal framework supports that goal - protecting both parties while keeping the focus on delivering genuine value to your operations."
Intellectual Property & Ownership
Once you've paid for development work, the custom ML models and business-specific code
belong to you. We retain ownership of our general methodologies and reusable frameworks
- stuff we've developed over multiple projects. Think of it like hiring an architect:
you own the house plans, they keep their design expertise.
We're pretty straightforward about this because we've seen too many consulting
relationships get messy over IP questions. Our contracts spell out exactly what
transfers to you and what stays with us. No gray areas, no surprises later.
Service Limitations & Realistic Expectations
Machine learning isn't magic, despite what some vendors might claim. We can't guarantee
specific performance metrics or business outcomes - too many variables depend on your
data quality, user adoption, and market conditions. What we can promise is professional
development work that follows industry best practices.
We also can't provide 24/7 support unless specifically contracted, and we're not
responsible for issues that arise from changes to your data systems or business
processes after deployment. We do offer maintenance contracts that cover ongoing
optimization and troubleshooting.
Questions About Our Terms?
Located in Baguio, we prefer discussing contract details over a call or in-person meeting when possible.
Address: Escoda, Barangay Quezon Hill, Baguio, 2600 Benguet, Philippines
Phone: +63 746 613 722