Who We Are and What This Covers

ConnectSmartFlashFlow operates from Escoda, Barangay Quezon Hill, Baguio, Benguet, Philippines. We develop machine learning systems for businesses, and this policy explains how we collect, use, and protect your personal information when you visit our website or work with us.

As a business serving clients primarily in the Philippines and Southeast Asia, we comply with relevant data protection regulations including the Philippines Data Privacy Act of 2012 and applicable international standards for businesses operating across borders.

Information We Collect

Information You Provide Directly

When you contact us or request our services, you might share:

• Contact details like your name, email address, phone number, and company information
• Project requirements and business goals you want to discuss
• Technical specifications and data samples relevant to potential machine learning projects
• Communication preferences and availability for meetings

Website Usage Information

Like most websites, ours automatically collects some technical information:

Data Type	What We Collect	Why We Need It
Browser Information	Browser type, version, language settings	Ensure website works properly on your device
Device Data	Screen size, device type, operating system	Optimize display and functionality
Usage Patterns	Pages visited, time spent, click patterns	Improve user experience and content

How We Use Your Information

We use your information for legitimate business purposes that directly benefit our working relationship:

Your Privacy Rights

You have several important rights regarding your personal information. Here's what you can do and how to exercise these rights:

Access and Portability

Request a copy of all personal information we have about you. We'll provide this in a readable format within 30 days of your request. If you want to transfer this data elsewhere, we'll help make that process as straightforward as possible.

Correction and Updates

If any information we have is incorrect or outdated, let us know and we'll fix it promptly. This includes contact details, project specifications, or any other data that's become inaccurate over time.

Deletion and Removal

You can ask us to delete your personal information, and we'll honor that request unless we need to keep specific data for legal or contractual reasons (like completed project records or financial documentation required by law).

Communication Preferences

Control how and when we contact you. You can opt out of non-essential communications while still receiving important project updates and business correspondence.

To exercise any of these rights, simply email us at info@connectsmartflashflow.com or call +63746613722. We'll respond within 72 hours to acknowledge your request and within 30 days to complete most actions.

Data Security and Storage

We take data security seriously because your business information deserves protection. Our approach combines technical safeguards with practical security measures:

• Encrypted data transmission using industry-standard SSL/TLS protocols for all website communications
• Secure server environments with regular security updates and monitoring
• Limited access controls - only team members working on your specific project can access your information
• Regular backups stored in secure, encrypted formats to prevent data loss
• Clear procedures for handling and disposing of sensitive information when projects conclude

Data Retention Periods

We keep your information only as long as it serves a legitimate purpose:

Project-related communications and technical documentation remain accessible during active projects and for two years after completion to support any follow-up work or questions. Financial records are retained for seven years as required by Philippines business regulations.

Website usage data is anonymized after six months and deleted entirely after two years. Contact information for prospects who don't become clients is removed after one year unless you've specifically asked to stay informed about our services.

Information Sharing and Third Parties

We share your information only when it directly supports the services you've requested or when legally required. Here's exactly when and why this happens:

Service Providers and Partners

Sometimes we work with specialized partners to deliver comprehensive machine learning solutions. When this happens, these partners receive only the minimum information needed for their specific role in your project. All partners sign confidentiality agreements and follow the same privacy standards we maintain.

Legal Requirements

We may need to share information if required by law, court order, or government regulation. This includes compliance with Philippines data protection authorities or legitimate law enforcement requests. We'll notify you about such requests unless legally prohibited from doing so.

International Data Transfers

As a business that may work with clients across different countries and use international technology services, sometimes your information travels across borders. When this happens, we ensure appropriate protections are in place.

Our primary operations remain in the Philippines, but we may use cloud services or collaboration tools provided by companies in other countries with strong data protection laws. Any international transfers occur only with providers that maintain privacy standards equivalent to or better than Philippines requirements.

For clients based outside the Philippines, we ensure compliance with your local privacy regulations in addition to Philippines law, creating a comprehensive protection framework that meets the highest applicable standards.

Cookies and Website Technologies

Our website uses standard web technologies to function properly and provide a good user experience. Most of these are essential for basic website operation, while others help us understand how to make the site more useful.

Essential cookies keep the website working - they remember your preferences during a single visit and ensure forms submit properly. Analytics tools help us understand which content is most helpful and where visitors might be having difficulties navigating.

You can control cookie settings through your browser preferences. Disabling non-essential cookies won't prevent you from using our website or contacting us about projects, though some convenience features may not work as smoothly.

Changes to This Policy

We review and update this privacy policy regularly to ensure it accurately reflects our practices and meets evolving legal requirements. When we make changes, we'll post the updated version on our website with a new "last updated" date.

For significant changes that affect how we handle your information, we'll notify active clients directly via email at least 30 days before the changes take effect. This gives you time to review the updates and contact us with any questions or concerns.

We encourage you to review this policy periodically, especially if you're considering new projects or services with us. Our commitment to transparent, respectful data handling remains constant, but the specific details may evolve as our business and technology landscape changes.